Frequently Asked Questions
Everything you need to know about your Brick electronics experience.
What kind of warranty comes with my Brick device?
All Brick electronics come with a standard 12-month limited warranty that covers manufacturing defects. We also offer extended protection plans for accidental damage at checkout.
How long does shipping take for new orders?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.
Do you offer international shipping?
Yes, Brick ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
Are Brick products compatible with other smart home ecosystems?
Most Brick devices are designed with open-standard connectivity and are fully compatible with major platforms including Apple HomeKit, Amazon Alexa, and Google Assistant.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal where you can monitor your package's journey.